Running a Traceroute

We will occasionally request a traceroute to diagnose connection or latency issues. Follow the steps below to perform this test. If you need to check for packet loss, try running a pathping.

Traceroute shows the step-by-step path that a connection takes to its destination.

1. Click Start. Windows 8® users start on step 2.
2. In the search field, type cmd.
3. Right-click on CMD.exe and select Run as Administrator.
4. Enter the command tracert server.uthgard.net >c:\tracert.txt and press Enter.
5. Allow several minutes for the traceroute to complete. When you see a new line of text in the command prompt, the traceroute is done. This creates a file on your C: drive called tracert.txt.
   Note: If you receive an error, you did not run the command prompt in Administrator Mode. Go back to step three and try again.
6. Close the command window.

Analyzing my Traceroute

If you notice any of the following problems in your traceroute report, it may indicate an issue with your connection:

• Time outs
• Asterisk (*) symbols
• Increase in response time between jumps
• Consistently high response times

If you need help analyzing your Traceroute, you can post the results on our support forums or contact one of our staff members.

Note: Publicly posting your tracert.txt may reveal your own or others public IP address, a name, a possible location and public DNS names. Please make sure to review the content before posting.